FAQ

What are the registration steps and how do I operate my new account? 

You need to click on “My Account,” which is situated on the top, right-hand side of our website. You will be redirected to a new page, where you can locate the “Create a new account” button on the left-hand side. Click on “Create a new account” and key in the required details, and then click on “Submit.” This completes the registration process, and you shall receive a confirmation email at the address you submitted.

How can I update my account details? 

You need to click on “My Account” tab, following which you will be asked to enter your account details. To obtain your account information, scroll down. Click on “Edit” to modify your details and then on “Save” once you are done.

I require personal assistance with regard to my order. Whom should I contact? 

Our customer service team will be glad to assist you with your order. Just call +91 8302940160 or send us an email at hello@craftkriti.com.

Is an account mandatory in order to shop at Craftkriti? 

We offers you the option of guest shopping. All you need to do is click on “Continue as Guest” order from our beautiful product range.

I am encountering problems while ordering. What should I do? 

Our website is optimally supported by Google Chrome, Mozilla Firefox, and Internet Explorer. Make sure the browser is up to date. If you are still facing problems, get in touch with our Customer Care Team on +91 8302940160 or write to us at hello@craftkriti.com.

What is meant by the term “cookies”? Should I enable cookies in my browser? 

Cookies are minor amounts of data that a website sends to your browser and gets stored on the hard drive of your computer. Your browser settings will generally have “cookies enabled,” which means that a particular website can send its cookie to the browser you are using. Cookies do not have the ability to access personal information; however, they use unique identifiers that stay anonymous.

Can I order through phone? 

Yes, You can order the products over the phone. Kindly contact our customer care representatives on +918302940160 , or WhatsApp at 8302940160 and they will help you during purchase.

What is the duration for delivery?

We are manufacture so if product is in stock then the complete process of delivery will take 7-10 business days if the order is not in stock then we need 12-15 days production time and 6-8 working days delivery time.

In case of Cash on Delivery, can I open the package before paying?

We sincerely apologize, but at Craftkriti, we do not possess an open delivery system.reason behind it is that courier companies dont allow us to open the parcel on delivery as its between you and us there work is just to deliver the product, If you have any problems with the product, get in touch with our Customer Care Team by calling +91 8302940160.

How can I be assured that Craftkriti.com is a safe and secure shopping portal? 

We, at Craftkriti.com, are extremely committed to offer safe and secure transactions. We respect your privacy and walk the extra mile to ensure to make sure your personal details are kept confidential, without sharing them with any other party. To know more with regard to confidentiality of your details and information, kindly go through our “Privacy Policy.”

Does Craftkriti store credit card details? 

No. We do not store any credit card details.

Can my details be handed over to any third party? 

You can be rest assured that your details and info will not be passed on or sold to any third party. Your privacy is extremely vital for us. Read more with regard to privacy protection under our “Privacy Policy.”

Can I make a debit/credit card transaction or make a Net Banking payment through my cell phone? 

Yes. You can carry out debit/credit card transactions through the Craftkriti mobile & desktop site. Craftkriti.com is secured by Norton and powered by VeriSign that protects your card info while transmitting it securely to the highly-trusted payment gateways that are managed by leading Indian banks.

Are prices for every product inclusive of taxes? 

All prices are inclusive of taxes.

Why is Goods and Services Tax being levied on my order? 

Goods and Services Tax is an indirect form of tax under the taxation systems of India, and is levied by the respective State Governments.

How is the amount collected through tax, which is displayed on payment page, calculated? 

All products sold have the GST amount included, GST is already a part of the price, and no GST will be levied separately.

In the event of Cancellation or Return, will the levied VAT amount be refunded? 

Yes. If you return or cancel your order, levied VAT amount will be refunded.